Welcome! Please do not hesitate to contact Datapunctum for general inquiries, sales inquiries, trial licenses, pricing, or licensing information.
Sales
Licensing and billing questions
Choose this if you have questions about licensing or billing.
Required fields are marked with an asterisk*
{"xsrfToken":"94e648b9f919cb221898d03a23a5b519e1020256_lout","branding":{"id":"3","key":"sales","name":"Datapunctum","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0f4070","headerLinkHoverBGColor":"#0f4070","headerBadgeColor":"#0f4070"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/80ff737c-a5d4-4304-9c66-a4db9e11e9e8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYjQ4ZjFhNi01YmM2LTRlNWMtYjZjYS1mNjY0OTBkODI4MWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgwZmY3MzdjLWE1ZDQtNDMwNC05YzY2LWE0ZGI5ZTExZTllOCI6WyJyZWFkIl19LCJleHAiOjE3NjI3ODM1NjksIm5iZiI6MTc2Mjc4Mjk2OX0.GO62IzxoULLfK-yriQ-E8VnbeC8w_lcUJZOUmIHjOQ0&client=bb48f1a6-5bc6-4e5c-b6ca-f66490d8281a&mode=fit","logoId":"80ff737c-a5d4-4304-9c66-a4db9e11e9e8","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Datapunctum Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Datapunctum Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#115695","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"sales","projectId":10002,"serviceDeskId":3,"name":"Datapunctum","description":"<p>Welcome! Please do not hesitate to contact Datapunctum for general inquiries, sales inquiries, trial licenses, pricing, or licensing information.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"61","name":"General Inquiry","descriptionHtml":"","callToAction":"General Inquiry","introHtml":"<p>You have a general request or inquiry? Use this form and we’ll handle it appropriately.</p>","icon":10549,"iconUrl":"https://datapunctum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[12],"key":""},{"id":"60","name":"General Sales Inquiry","descriptionHtml":"","callToAction":"General Sales Inquiry","introHtml":"<p>Use this option to send us any general sales inquiry that doesn’t fit into a specific category</p>","icon":10549,"iconUrl":"https://datapunctum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[4],"key":""},{"id":"18","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://datapunctum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[4],"key":""},{"id":"19","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://datapunctum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[4],"key":""},{"id":"63","name":"Request a Datapunctum Product Demo","descriptionHtml":"<p>What would you like to explore in the demo?</p>\n<p>Let us know if there are specific scenarios, integrations, or data you want to focus on during the demo.</p>\n<p>Please suggest one or more suitable dates/times (include your time zone). We’ll confirm based on availability.</p>","callToAction":"Request a Datapunctum Product Demo","introHtml":"<p>Request a Datapunctum Product Demo</p>","icon":10612,"iconUrl":"https://datapunctum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10612","groups":[12],"key":""},{"id":"34","name":"Request an Alert Manager Enterprise Trial Key","descriptionHtml":"","callToAction":"Request an Alert Manager Enterprise Trial Key","introHtml":"<p>Choose this to request an Alert Manager Enterprise Trial Key</p>","icon":10513,"iconUrl":"https://datapunctum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[4],"key":""},{"id":"33","name":"Request an Offer for an Alert Manager Enterprise Subscription","descriptionHtml":"<p>Please fill out the form and we will send you an offer.</p>","callToAction":"Request an Offer for an Alert Manager Enterprise Subscription","introHtml":"<p>Choose this if you want to request an offer for an Alert Manager Enterprise Subscription</p>","icon":10536,"iconUrl":"https://datapunctum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[4],"key":""},{"id":"65","name":"Datapunctum.ch Contact Form","descriptionHtml":"","callToAction":"Datapunctum.ch Contact Form","introHtml":"<p>Requests from Datapunctum.ch Contact Form</p>","icon":10649,"iconUrl":"https://datapunctum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10649","groups":[],"key":""},{"id":"64","name":"Emailed request (info@datapunctum.ch)","descriptionHtml":"","callToAction":"Emailed request (info@datapunctum.ch)","introHtml":"<p>Requests received from info@datapunctum.ch</p>","icon":10527,"iconUrl":"https://datapunctum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"21","name":"Emailed request (sales@datapunctum.ch)","descriptionHtml":"","callToAction":"Emailed request (sales@datapunctum.ch)","introHtml":"<p>Requests received from sales@datapunctum.ch</p>","icon":10527,"iconUrl":"https://datapunctum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"General"},{"id":4,"name":"Sales"}],"orderMapping":{"12":[61,63],"4":[60,34,33,18,19]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ba81e88d-59d4-3ffd-819d-11a5b9c847a6","appLinkName":"","appLinkUrl":"","spaceKey":"SALES","spaceName":"Sales","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CC","serviceDeskId":3,"kbLinkDomainURLs":["https://datapunctum.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYjQ4ZjFhNi01YmM2LTRlNWMtYjZjYS1mNjY0OTBkODI4MWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI3ODQxNjksIm5iZiI6MTc2Mjc4Mjk2OX0.EqPc5nrFme2Tdfmcq0XA9VAak9IYg92lMxb5EbO0ThU","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"bb48f1a6-5bc6-4e5c-b6ca-f66490d8281a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":18,"projectId":10002,"issueType":{"id":"10056","name":"DP Sales Inquiry"},"form":{"name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","intro":"<p>Choose this if you have questions about licensing or billing.</p>","instructions":"","icon":10536,"iconUrl":"https://datapunctum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["2"],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Question","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/18","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/18","calendarParams":{"firstDay":0,"date":"2025-11-10T14:56:09+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYjQ4ZjFhNi01YmM2LTRlNWMtYjZjYS1mNjY0OTBkODI4MWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI3ODQxNjksIm5iZiI6MTc2Mjc4Mjk2OX0.EqPc5nrFme2Tdfmcq0XA9VAak9IYg92lMxb5EbO0ThU","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"bb48f1a6-5bc6-4e5c-b6ca-f66490d8281a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}